Last Updated: March 25, 2025
At Nyx Astro, we are committed to delivering high-quality digital products and services, including the Stellar Talent Blueprint core report, book summaries, and subscription-based content. Due to the digital and downloadable nature of our offerings, we have a strict refund policy. Please read this policy carefully before making a purchase to understand your rights and our guidelines.
1. General Refund Policy
Our products and services, including the Stellar Talent Blueprint report, book summaries, and subscription-based content, are digital in nature and delivered electronically (e.g., via email or account access). Once a product is accessed, downloaded, or delivered, it is considered non-returnable and non-refundable. We strongly encourage you to review product descriptions, features, and terms carefully before completing your purchase.
2. Limited Eligibility for Refunds
Refunds may be considered under the following exceptional circumstances, provided your request is made within 24 hours of purchase:
- Non-Delivery: The product or service has not been delivered to you (e.g., the report was not sent to your email or you were not granted access to subscription content).
- Non-Accessed: You have not accessed, downloaded, or viewed the product in any way.
Refund requests submitted after 24 hours will be evaluated on a case-by-case basis at our sole discretion. If a product has been accessed or delivered, no refunds will be issued.
3. Order Cancellations
You may request to cancel your order by emailing our customer care team at [email protected] within 1 hour of placing your order. Cancellations will only be accepted if:
- The product or service has not been accessed, downloaded, or delivered.
- You have not received or viewed the Stellar Talent Blueprint report or any associated content.
Once the product has been accessed or delivered, cancellations and refunds are not applicable.
4. Delivery Timelines
We strive to deliver all products promptly, typically within 60 minutes of purchase for the Stellar Talent Blueprint report. However, delivery timelines displayed on our website are approximate, and delays may occur due to technical or administrative issues. Such delays do not constitute a valid basis for a refund or cancellation.
5. Incorrect Data Provided by Customer
The accuracy of your Stellar Talent Blueprint report depends on the birth data you provide (date, time, place). We are not responsible for inaccuracies resulting from incorrect or incomplete data submitted by you, and no refunds will be issued in such cases. However, if you contact us at [email protected] within 1 hour of placing your order, we may, at our discretion, allow you to update your birth data to generate a corrected report.
6. Nature of Services
Our products and services, including the Stellar Talent Blueprint report, are provided for informational and entertainment purposes only. They are not intended to replace professional advice, including but not limited to financial, legal, medical, psychological, or career advice. You assume full responsibility for how you use the information provided, and no refunds will be issued based on the perceived accuracy, effectiveness, or usefulness of the content.
7. Subscription Cancellations
For subscription-based services, you may cancel your subscription at any time through your account settings or by contacting us at [email protected]. However, no refunds will be issued for the current billing cycle. Your access to subscription content will continue until the end of the billing period, after which your subscription will not renew.
8. Product Appearance
We make every effort to ensure that the products displayed on our website (e.g., report formatting, design) match the delivered items. However, slight variations in formatting, presentation, or design may occur due to device settings, software differences, or updates. Such variations do not qualify for a refund, and customers are advised to exercise discretion in this matter.
9. Duplicate Payments
If you accidentally make multiple payments for the same order, we will refund the duplicate payments in full, without deducting transaction charges, retaining only the cost of a single order. Please contact us at [email protected] to report duplicate payments, and we will process the refund promptly.
10. Refund Processing
If a refund is approved, the following deductions will apply:
- Transaction fees charged by the bank or payment gateway (e.g., Stripe fees).
- Any administrative fees incurred by Nyx Astro for processing the refund.
Refunds will be processed to the original payment method used for the purchase.
11. Refund Timeline
Approved refunds will be processed within 7 business days from the date we receive and approve your request. However, the actual time for the refund to reflect in your account may vary depending on your bank or payment gateway’s processing times, which are beyond our control.
12. Contact Us
For any refund-related questions, requests, or concerns, please contact our customer care team at:
Email: [email protected]
Website: nyxastro.com/contact
We are here to assist you and ensure your experience with Nyx Astro is positive, even if refunds are limited due to the digital nature of our products.
