Refund
At Nyxastro, we are committed to ensuring your satisfaction with our digital products and services. However, due to the nature of our offerings, which include downloadable reports, book summaries, and subscription-based content, we have specific refund guidelines. Please read this policy carefully before making a purchase.
1. General Refund Policy
Our products and services are digital in nature, which makes them non-refundable in most cases. We encourage you to carefully review the product descriptions and consider your purchase before proceeding.
2. Eligibility for Refunds
Refunds may be considered under the following circumstances, provided your request is made within 24 hours of purchase:
- You have not downloaded or accessed the product.
- The product or service has not been delivered to you (e.g., via email or account access).
Refund requests made after 24 hours will be evaluated on a case-by-case basis and are issued at our sole discretion.
3. Order Cancellations
If you wish to cancel an order, please email our customer care team at [email protected] within 1 hour of placing your order. Cancellations will only be accepted if the product or service has not been accessed or delivered. Once the product or service has been accessed or delivered, cancellations and refunds will not be applicable.
4. Delivery Timelines
The timelines displayed on our website are approximate. While we strive to deliver products and services promptly, delays may occur due to technical or administrative reasons. Delays will not be considered a valid basis for a refund.
5. Incorrect Data Provided by Customer
We are unable to offer refunds for incorrect data provided by the customer. Please double-check all information before submitting your order. However, if you email us at [email protected] within 1 hour of placing your order, we may consider making the necessary changes.
6. Nature of Services
The products and services offered by Nyxastro, such as reports and book summaries, are provided for informational and educational purposes only. They are not intended to replace professional advice. Customers assume full responsibility for their use, and no refunds will be issued based on the perceived accuracy or effectiveness of the content.
7. Subscription Cancellations
For subscription-based services, you may cancel your subscription at any time. However, no refunds will be issued for the current billing cycle. Your access to the subscription content will continue until the end of the billing period.
8. Product Appearance
While we strive to ensure that the products displayed on our website match the delivered items, there may be slight variations in formatting or presentation. Customers are advised to exercise discretion in this matter, and no refunds will be issued based on such differences.
9. Refund Processing
All refunds will be processed after deducting:
- Transaction charges levied by the bank or payment gateway.
- Any administrative charges incurred by Nyxastro.
10. Duplicate Payments
If multiple payments are made against the same order, we will refund the duplicate payments in full (without deducting transaction charges), retaining the cost of a single order.
11. Refund Timeline
We endeavor to process refunds within 7 business days from the date of receiving your request. However, the actual refund may take additional time depending on the processing time of your bank or payment gateway.
12. Contact Us
For any refund-related queries or requests, please contact us at:
Email: [email protected]
